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FREQUENTLY ASKED QUESTIONS
How do I get started?

You can select either from one of our predefined meal plans created for you based on your dietary goals and preferences, or you can build your own plan; follow through the steps, choosing whether you'd want a 5-day weekly plan or whole week plan, with breakfasts or snacks optional.

Do you accommodate dietary preferences?

Yes, we accommodate several different dietary preferences and allergies. When you come to select the plan that works best, we will automatically ask you to choose any allergens that you have and to select the items that you don’t want to be included in your programme. This way, the system will only generate the meals that don’t have those selected items. You can also check out the individual ingredient list for each meal or contact us at support@prepandco.com for further assistance.

What if there are issues with my meals?

We aim to provide a 100% satisfaction guarantee. If there are any issues with your meals, please contact us immediately explaining the issue to us, and we will try our best to resolve this for you.

Where do you deliver?

We deliver across the whole of the UAE.

When do you deliver?

We deliver daily, according to your plan. If you choose the five days plan, no delivery will take place on Saturday and Sunday. Similarly, if you select the six days plan no delivery will take place on Sunday. Our delivery time slot depends on the Emirate you are in, and we have slots throughout the day. Our earliest time slot for Dubai is between 3 am-7:30 am. Your account manager will contact you to arrange the delivery that suits you best. Your food will be delivered in a temperature-controlled cooler bag with an ice pack and delivered as per your requirements.

How do I heat up my meals?

Our goal is to make healthy eating as easy and convenient as possible. Each meal is individually packaged in a microwaveable container, ready to reheat. All heating instructions are found on the label, specific to each meal.

Where can I find the nutritional information about your meals?

All our items have a full macro and ingredients breakdown listed on the menu page. You will also find the full nutritional information on the sticker label on each meal.

How much does it cost?

The final price will be shown once your plan has been created. The cost will be dependent on your plan selection.

How do I place an order?

Once you are happy with your plan, proceed to checkout and enter your details, select your preferred day to start your deliveries and enter your payment details. Our cut-off point for new plans is 2 days before the start date at 1 pm. We accept Debit/Credit Cards. If you are unsure what plan to go for, one of our nutritionists will guide you through the process and advise you on the best programme suited for your desired goals. To speak to a nutritionist, now click on the WhatsApp logo at the bottom of the page.

Can I change the meals in my plan?

Once you have selected your plan, we offer you the flexibility to choose your meals, or we can choose them for you. Our cut-off point to submit the meals is 2 days before the delivery date, at 1 pm. For example, to choose the meals you would like to receive on Friday, you would have to choose and submit your selection by Wednesday at 1 pm.

I am travelling. Can I pause my plan?

Of course, simply go on your account, select My Subscriptions (on the top right corner), scroll to the days you will be travelling and select Skip Delivery. You will not receive any delivery on these days and will be able to reuse them once you are back. Just remember to do so 2 days before the day you want to skip, by 1 pm maximum. If you are still unsure, contact your account manager, and they will be able to assist you further. To reactivate the plan once you are back, choose the day on which you would like to resume the plan on and select Request to Reactivate.

I really love your food and recommended my plan to my friends. Do you have a referral program?

Refer us to your friends, and you both get 250aed credit added to your account to use on any of your future plans!